THIS POSITION IS SALARIED NON EXEMPT AND ELIGIBLE FOR OVERTIME
***REMOTE JACKSONVILLE FL AREA**

• Respond in a timely and professional manner to any/all customer inquiries, questions, and/or concerns received via phone, e-mail, fax, and OmniMax company website. Understand the product in general and the parts that go into the product and have the ability to explain/demonstrate to customers. Have a general understanding of the engineering specifications and how to read spreadsheets.
• Manage all component, basic packages, and semi-complex packages on customer orders and requests received via phone, fax, e-mail, or electronic data interchange (EDI), including new orders, change orders, and additions/deletions to pending orders. Serve as back up to the Customer Care Representative 1 with timely data entry and processing of orders, as well as verifying accuracy of all information entered internal processing system.
• Effectively communicate to the customer information relative to product applications, schedules, material availability, shipments, etc. Communicate potential problems, including diffusing a difficult customer situation.
• Demonstrate knowledge of products, their use and how they relate to other products to provide general product-related technical assistance to distributors, retailers, contractors, architects, and homeowners.
• Have the technical understanding and engineering standard experience to assist in the Quality Assurance process of orders for any of the markets product is supplied in.
• Act as a customer advocate liaison between the customer, field sales, manufacturing, logistics, planning, marketing, and other internal organizations.
• Research and coordinate with internal departments to resolve customer claims/disputes.
• Initiate customer quotations and provide on-going pricing support, as required, by the business.
• Maintain accurate and updated records for the established customer base.
• Communicate to appropriate internal resources any potential new and/or add-on sales opportunities, at-risk customers, competitive data, and/or other information that might be relevant to the overall health of the business.
• Attend Customer Care meetings and assist in identifying improved and innovative ways to better service Euramax customers, including improvements to quality control.
• Perform any other job-related duties that the Customer Care Supervisor/Manager may assign or deem appropriate.
• Multi-tasking- will be responsible for multiple projects at the same time with the requirement of meeting deadlines and providing quality work.

Qualifications

Education

Required

High School

Preferred

Bachelors

Experience

Required 2 years

Must have a minimum of 2 years of customer-facing or call center experience in a fast-paced, demanding environment. Ideally, the candidate will have experience in the manufacturing industry.